At Avelleo, we want customers to have a straightforward payment experience when purchasing women's clothing online.
This Payment Policy explains our available payment methods, pricing currency, checkout security, transaction authorization and assistance with billing concerns.
The policy applies to orders placed through https://avelleo.shop.
1. Accepted Payment Methods
Our online checkout may support the following major credit and debit card networks:
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Visa
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Mastercard
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Maestro
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American Express
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JCB
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Discover
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Diners Club
The payment methods displayed at checkout determine which cards are available for your purchase.
Acceptance may depend on your card issuer and the payment services used.
2. Payment Currency
All prices and checkout transactions are displayed in United States Dollars (USD).
If your payment card uses another currency, your bank or financial institution may apply a currency conversion rate or transaction fee.
These charges are determined by the card provider rather than Avelleo.
3. Order Prices and Total Charges
We aim to present clear pricing before payment is completed.
Your order total may include:
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Selected clothing items
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Product sizes and variants
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Applicable taxes
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Promotional discounts, if available
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Other expressly disclosed charges, where applicable
Standard shipping is FREE on all orders within the United States.
There is no minimum spending requirement for free shipping.
The final purchase total is displayed before you complete payment.
4. Secure Checkout
Payments are processed through the payment services integrated with our online store.
These services use security measures designed to protect transactions and sensitive financial information.
Depending on the payment provider, these may include:
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Encrypted connections
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Card authorization procedures
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Fraud detection systems
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Additional identity verification
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Secure payment processing
Avelleo does not ordinarily store full payment card numbers or card security codes through its store administration system.
For your security, please make payments only through our official checkout.
5. Payment Authorization
When you place an order, the payment provider may request authorization from your bank or card issuer.
Authorization may depend on:
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Correct payment details
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Available funds or credit
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Billing information
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Security verification
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Card provider approval
An unsuccessful authorization may prevent the purchase from being completed.
We cannot override a payment decision made by your financial institution.
6. When Payment Is Collected
Payment may be captured at checkout or after authorization, depending on the payment provider and transaction arrangements.
Once your purchase is successfully submitted, an order confirmation will be sent to your email address.
We begin processing confirmed orders according to our Shipping Policy.
7. Failed or Declined Payments
If your payment does not go through, please:
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Check that your card details are correct.
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Confirm your billing address.
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Check your available funds or credit.
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Complete any verification requested by your bank.
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Try another accepted payment method, if available.
If the problem continues, contact your bank or our customer support team.
8. Fraud Prevention and Transaction Security
We may review transactions where unusual activity or a payment verification issue is detected.
Additional confirmation may be required before order fulfilment.
If an order must be cancelled because payment cannot be verified, any payment collected will be refunded as required by applicable law.
Customers should never send complete card numbers or security codes to our customer support email.
9. Order Changes and Cancellations
If you need to cancel or change an order before shipment, contact support@avelleo.shop as soon as possible.
Where cancellation is confirmed and payment has been collected, the refund will be issued to the original payment method promptly and within the applicable legal deadline.
Once the order has shipped, the standard return process may apply.
10. Refunds and Exchanges
Avelleo provides a 30-day return policy, subject to the applicable conditions.
For approved voluntary returns:
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Refunds are processed within 7 business days after receipt, inspection and approval.
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Refunds are issued to the original payment method.
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No restocking fees are charged.
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Applicable customer-paid return shipping costs are handled according to our return arrangements.
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Exchanges are accepted, subject to availability and return conditions.
Where a legal obligation requires an earlier refund, that deadline will be followed.
Full details are available in our Return & Refund Policy.
11. Incorrect Charges or Billing Concerns
If you believe you were charged incorrectly or notice an unexpected payment issue, please contact our customer support team.
Include:
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Order number
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Transaction date
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Amount charged
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Brief description of the concern
Do not send complete card numbers or security codes.
We will review the information and assist with an appropriate resolution.
Customers also retain the right to contact their card issuer or bank.
12. Privacy and Financial Information
Payment-related information is handled in accordance with applicable privacy and security requirements.
Payment providers may maintain separate privacy and security policies.
For additional information about personal data, please read our Privacy Policy.
13. Related Policies
For further information, please review:
14. Business Opening Hours
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Business Time Zone: (GMT-05:00) Eastern Standard Time (NY)
15. Contact Information
Store Name: Avelleo
Website: https://avelleo.shop
Business Address: 2136 Greenbush St, Lafayette, Indiana 47904, United States
Customer Support Email: support@avelleo.shop
Phone Number: +1 765-446-3770
For questions about payment methods, billing or transaction concerns, please contact our customer support team during regular business hours.